Doublon search bug

Hello,

On duplicate contact found. For random contact vtiger found contact is duplicate but cannot merge:

They are Two merge button :)

<tr class="listViewEntries" data-id="99076" id="Contacts_listView_row_1">
															<td>
									<center><input type="checkbox" value="99076" class="listViewEntriesCheckBox"></center>
								</td>
																																				<td nowrap="">
									<center><a href="index.php?module=Contacts&amp;view=Detail&amp;record=99076">99076</a></center>
								</td>
																													<td name="lastname" nowrap="" style="border-bottom:1px solid #DDD;" data-value="Barbosa">
									<center>Barbosa</center>
								</td>
																													<td name="firstname" nowrap="" style="border-bottom:1px solid #DDD;" data-value="Yene">
									<center>Yene</center>
								</td>
																													<td name="email" nowrap="" style="border-bottom:1px solid #DDD;" data-value="Yene.Barbosa@paris.fr">
									<center>Yene.Barbosa@paris.fr</center>
								</td>
																													<td>
									<center><input type="checkbox" data-id="99076" name="mergeRecord" data-group="group7"></center>
								</td>
																	<td rowspan="1" style="vertical-align: middle;">
										<center><input type="button" value="Merge" name="merge" class="btn btn-success" data-group="group7"></center>
									</td>
																												</tr>
<tr class="listViewEntries" data-id="99275" id="Contacts_listView_row_1">
															<td>
									<center><input type="checkbox" value="99275" class="listViewEntriesCheckBox"></center>
								</td>
																																				<td nowrap="">
									<center><a href="index.php?module=Contacts&amp;view=Detail&amp;record=99275">99275</a></center>
								</td>
																													<td name="lastname" nowrap="" style="border-bottom:1px solid #DDD;" data-value="Barbosa">
									<center>Barbosa</center>
								</td>
																													<td name="firstname" nowrap="" style="border-bottom:1px solid #DDD;" data-value="Yène">
									<center>Yène</center>
								</td>
																													<td name="email" nowrap="" style="border-bottom:1px solid #DDD;" data-value="Yene.Barbosa@paris.fr">
									<center>Yene.Barbosa@paris.fr</center>
								</td>
																													<td>
									<center><input type="checkbox" data-id="99275" name="mergeRecord" data-group="group8"></center>
								</td>
																	<td rowspan="1" style="vertical-align: middle;">
										<center><input type="button" value="Merge" name="merge" class="btn btn-success" data-group="group8"></center>
									</td>
																												</tr>

Maybe it is because you have "Yene" and "Yène" (accent on e)?

Status changed to closed

@lord_alan - thanks for the quick check.

@adrien.faveraux - Closing this issue for now. Please review and refine the issue with more details provided data so we can reproduce if you re-open.

@lord_alan I have checked and yes ! it's the accent the problem. all contact with a doublon which contains "çéèà" character different from the original make this bug

The bug appears when we compare Firstname or Lastname.

Status changed to reopened

@adrien.faveraux - Please share the details about duplicate criteria chosen, list of records in crm (expected vs actual).

Duplicate criteria are : Email, Firstname, Lastname

Actually, Vtiger detect User Doublon, but consider is two different because of accents in firstname or Lastname.

We have two choices:
-> don't consider is a doublon because an accent letter differs from the other and show nothing -> Consider is a doublon and Fix vtiger to consider is the same group and has one button "merge"

And the Merge button missed i18n

changed the description

added time estimate of

added need_refinement label

Should accent chars be considered same while comparing to be reviewed.

removed need_refinement label

closed with commit 165ebc0d

changed milestone to %8.2.0