Email Notifications via Workflow v6.4.0

Another workflow issue…..I have several workflows set up that have the intent of sending a notification email to the person assigned to a project or project task if it is not completed in a timely manner. Execution is based on ‘Until the first time the condition is true’ and the conditions (All) are ‘Status is…’, ‘Stage is…’ and ‘Start Date more than days ago…’. The days ago specified could vary from workflow to workflow depending on the stage. Most of these were set up in v6.3 and worked fine in testing at the time of setup. However, now that we are deploying the project functionality (in v6.4) I am finding that it is not sending any of these ‘past due’ notifications. There shouldn't be any issues with the email itself as addressees are pulled in the same way as other workflow emails (project/task assignment notifications) that are working just fine. Are workflows processed differently depending on conditions, meaning, for example, that something that pulls in ‘more than days ago’ becomes a scheduled task that would run once a day versus against each record created? Did I set up conditions incorrectly in the workflows? Has something changed between v6.3 and v6.4 that adversely affected workflows? Again, during initial testing (v6.3) 'past due' notifications seemed to work fine, but in actual deployment (v6.4) they do not seem to work at all.

As always, any assistance/feedback is much appreciated.

Hi Brad , we will check and update it.

Hi Brad,

Is the other workflow task operataions are working fine for this workflow? Does it have problem only with the send email task? Please update us with the snapshots of the workflow conditions and tasks.

The 'past due' workflows now appear to be working. I would post how we resolved it except I am not sure what actually triggered them to work. I did not make any changes to the workflows themselves and no database changes were made specifically to address this issue. At this point I will close the issue, but will update it again if we have the same problem in the future. Thanks for your help Manu!!

Status changed to closed

Milestone changed to 6.5.0

Just for the record. I faced a similar issue in a vtiger 6.5 instance.

The problem seemed to be related to the fact that the workflow was generating more than 500 emails and, I suspect, the email provider has a limit of records that can be sent. So not all of the notifications where being received.

Adding an additional condition to the WF reduced the records to 19. Then all of the notifications arrived.