Vtiger 7.1: Mail manager sent mail with admin email

When you send mail with mail manager, mail manager sent mail with admin address. Any solution ?

Status changed to closed

Outgoing server is used send an email from CRM (if IMAP is configured a copy of it will be done to Sent Emails folder). Make sure outgoing server used allows override of FROM address set when sending email.

NOTE: Some SMTP servers (like Gmail) does not allow override of FROM address.

With a fresh installation, and also on a 7.0.1 upgraded to 7.1, this issue happens again. Happens as with gmail account, as a company smtp server.

@remigio.ruberto - Please provide more details.

• What was admin email?
• What was Outgoing server configuration?
• What was email used in configuration file?

admin email was info@xxx.it outgoing server configuration was: mail.xxx.it email and password in configuration file the email setting is support@xxx.it

@remigio.ruberto - Can you share the raw-source of the email that was sent out. Also screenshot of what is shows in the CRM?

Attached the raw source of email sentwebmail.100asa.txt

After I've sent out this email vtiger show me the classic confirmation for email sent with success

This happens only for mailmanager, not for ticket-support or workflow email

@remigio.ruberto - Which user in CRM is sending email? What is the email of this user?

if you're talking about raw-source, user was me (Remigio) and email was mine (r.ruberto @ 100asa.it)

@remigio.ruberto - ok, in the outgoing-server what was (From Email) configured to?

From email is left blank, to use the email of users.

@remigio.ruberto - can you provision test-user account on the mail-server so i can give it a try on my server for analysis.

user: p***@100asa.it pwd: ****** webmail.100asa.it

@remigio.ruberto - I configured mailmanager with the above credentials (masked now). Then sent email using local outgoing-server. Can you please review the email in which is available sent-folder and share your feedback. I saw From being set with Logged in Administrator.

@remigio.ruberto - I have a doubt on the outgoing-server you are using. Please check if it allows (From address override) or its enforcing something default.

@prasad I'm sorry I misunderstood. my server mail is: mail.100asa.it if you want to see your sent email please goes to webmail.100asa.it (web client email) I hope I understand you

@remigio.ruberto - I sent an email using mail.100asa.it as outgoing server and found the from-email address to be same as CRM user who sent email. Working as expected.

If your observation still differs please share ssh and crm access to investigate further (to my email).

@remigio.ruberto - thank you providing the access. I was able to track down to #899 (closed) and applied the fix.