No bifurcation in email body which leads to the whole email content being used by Mailconverter/Comments
There must be some time of bifurcation for email that go out through workflows.
For example when a customer replies back to tickets update and we have Mailconverter setup to create a new comment or to update the ticket, it considers the whole email body. Which most of the time includes the previous email contents as well.
We must have something like "::reply above this line::" and when the email is parsed, consider the content above that line.