diff --git a/layouts/v7/modules/Settings/Workflows/resources/Edit.js b/layouts/v7/modules/Settings/Workflows/resources/Edit.js
index 5542b933f6d20f67380419e88a3fe760159e6f25..fa768106f00f1c639d86c75f9ceab54b72d4c662 100644
--- a/layouts/v7/modules/Settings/Workflows/resources/Edit.js
+++ b/layouts/v7/modules/Settings/Workflows/resources/Edit.js
@@ -424,6 +424,28 @@ Settings_Vtiger_Edit_Js("Settings_Workflows_Edit_Js", {
          });
       });
    },
+   
+   getParams: function (form, taskType) {
+       var preSaveActionFunctionName = 'preSave' + taskType;
+       if (typeof this[preSaveActionFunctionName] != 'undefined') {
+           this[preSaveActionFunctionName].apply(this, [taskType]);
+       }
+       var params = form.serializeFormData();
+       
+       //when using the VTCreateEntityTask
+       //we avoid sending individual fieldmapping inputs as part of the request because 
+       //they will be already present as json in the "field_value_mapping" hidden input
+       //and we want to avoid requests conflicts when doing server-side validation of individual fields such as parent_id in HelpDesk module.
+       if (taskType == 'VTCreateEntityTask') {
+           let mappingInputs = jQuery('#save_fieldvaluemapping').find('input.inputElement');
+           mappingInputs.each(function(index) {
+               let fieldName = $(this).attr('name');
+               delete params[fieldName];
+           });
+       }
+       return params;
+   },
+   
    registerSaveTaskSubmitEvent: function (taskType) {
       var thisInstance = this;
       var form = jQuery('#saveTask');
@@ -433,12 +455,9 @@ Settings_Vtiger_Edit_Js("Settings_Workflows_Edit_Js", {
                 // to Prevent submit if already submitted
                 jQuery("button[name='saveButton']", form).attr("disabled","disabled");
                 var record = jQuery('#record').val();
+                var params = thisInstance.getParams(form, taskType);
+                
                 if(!record) {
-                    var preSaveActionFunctionName = 'preSave' + taskType;
-                    if (typeof thisInstance[preSaveActionFunctionName] != 'undefined') {
-                       thisInstance[preSaveActionFunctionName].apply(thisInstance, [taskType]);
-                    }
-                    var params = form.serializeFormData();
                     var clonedParams = jQuery.extend({}, params);
                     clonedParams.action ='ValidateExpression';
                     clonedParams.mode ='ForTaskEdit';
@@ -478,12 +497,7 @@ Settings_Vtiger_Edit_Js("Settings_Workflows_Edit_Js", {
                     });
                     
                 } else {
-                   var preSaveActionFunctionName = 'preSave' + taskType;
-                   if (typeof thisInstance[preSaveActionFunctionName] != 'undefined') {
-                      thisInstance[preSaveActionFunctionName].apply(thisInstance, [taskType]);
-                   }
                    form.find('[name="saveButton"]').attr('disabled', 'disabled');
-                   var params = form.serializeFormData();
                    app.helper.showProgress();
                    app.request.post({data:params}).then(function (error, data) {
                         app.helper.hideProgress();